Westbridge Logistics is committed to fair and transparent billing. This policy explains when refunds are available.

Cancellations Before Pickup
Shipments cancelled before pickup are eligible for a full refund, minus any processing fees already incurred.

Cancellations After Pickup
Once a shipment is in transit, cancellation is not possible. The shipment will be delivered as booked.

Failed Deliveries
If a delivery fails due to an incorrect address or the receiver being unavailable, a re-delivery fee may apply. Refunds are not issued for failed deliveries caused by incorrect information.

Lost or Damaged Shipments
Claims for lost or damaged shipments must be submitted within 14 days of the delivery date. Approved claims will be refunded according to the declared value and insurance coverage.

Service Delays
Delays caused by customs, weather, or events beyond our control are not eligible for refunds. However, we will always communicate delays and work to resolve them quickly.

How to Request a Refund
Contact us at support@westbridgelogistics.com with your tracking number and the reason for your request. We’ll respond within 3 business days.

Contact
Westbridge Logistics
350 Fifth Avenue, Suite 5900, New York, NY 10118
support@westbridgelogistics.com