FREQUENTLY ASKED QUESTIONS

What services do you offer?
We provide air freight, road transport, sea freight, and warehousing. From documents to pallets, we handle shipments of all sizes — locally and internationally.

Do you handle international shipments?
Yes. We ship internationally across multiple regions. Our team handles customs clearance and documentation so your cargo crosses borders smoothly.

What types of goods can you transport?
General cargo, documents, electronics, clothing, machinery, and freight. We do not handle hazardous materials, live animals, or illegal goods.

How do you calculate shipping costs?
Pricing depends on weight, dimensions, distance, and service type (express or standard). Request a quote and we’ll send you an exact price within 24 hours.

Do you offer same-day delivery?
Same-day delivery is available for local shipments within our service areas. For international routes, express air freight delivers in 2–5 business days.

What tracking options do you provide?
Every shipment gets a unique tracking number. Enter it on our Track Your Shipment page to see real-time updates from pickup to delivery.

How can I schedule a pickup?
Use our Request a Quote page to book a pickup. Tell us the pickup address, destination, and package details — we’ll confirm within hours.

Do you provide packaging services?
Yes. We offer secure packaging for fragile, high-value, and oversized items. Ask us when you book your shipment.

How do I get an invoice?
Invoices are emailed automatically when your shipment is created. You can also look them up anytime on our Find My Invoice page.

What if my package is delayed?
Track your shipment for real-time updates, or contact us via live chat. We’ll investigate and update you within hours.